Payment + Policies

What methods of payment are accepted?

We use a HIPAA-compliant credit card system that is integrated within our patient portal. Payment is due at time of service, and we require that a credit card be kept on file. We accept Visa, American Express, Discover, and Mastercard. We also accept HSA and FSA cards -- troubleshooting may be required if initially declined.

Why is my credit card information required on file?

Your credit card information helps ensure that you will prioritize our appointments. Your card may be charged in the event of a no-show or late cancellation, and it will be routinely charged following each session. Please review our attendance and cancellation policy noted below.

Do you accept insurance?

Wild Pine Therapies LLC is not currently in network with any commercial insurance plans. We can provide a monthly superbill (upon request) to seek possible reimbursement from your insurance company. We recommend that you check directly with your insurance to learn more about your out-of-network benefit coverage.

Wild Pine Therapies LLC is in-network with Health First Colorado - Colorado’s Medicaid Program. Please contact us to learn more about using your child’s Medicaid benefits.

What's your cancellation policy?

Attendance and participation in therapy is essential for therapeutic success. All cancellations must be submitted 24 hours prior to your scheduled appointment.

Cancellations/No Show: Wild Pine Therapies LLC reserves the right to charge a $55 cancellation/no show fee if we do not receive 24 hours of notice or if the client fails to attend a scheduled appointment. You will be allowed one free late cancellation or no-show; we understand that sometimes, life happens!

Do you provide a "Good Faith Estimate"?

As of January 1st, 2022, clients are eligible to receive a good faith estimate of services. A good faith estimate of services will be provided prior to initial evaluation and for on-going therapy given formal recommendations.

What if we are late or miss an appointment?

Late for Appointments: If a client is more than 15 minutes late for their appointment without prior communication, their session will be cancelled and considered a no-show appointment.

Missed Appointments: Clients are encouraged to schedule a make-up for each missed session. If client can reschedule a late cancellation or no-show appointment within two weeks, the no-show fee will be waived (up to three times). After three no-shows or cancellations within a period of 30 days, services will be paused until scheduling is resolved. If scheduling changes are not made within four weeks, we reserve the right to discharge the client.

Clinician Cancellations: Wild Pine Therapies LLC will contact you as soon as possible if the therapist is unable to attend your session. You will not be charged for any appointments missed due to clinician cancellation. Every effort will be made to reschedule your appointment in a timely manner.

How can we cancel an appointment?

To cancel or reschedule an appointment:

• Call or text 720-504-7046

• Email us at info@wildpinetherapies.com

• Use the patient portal to cancel and/or direct message to request rescheduling

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